Refund & Cancellation Policy
Refund eligibility, cancellation terms, and rescheduling for Flowcore Advisory branch performance review engagements.
Last updated: 1 August 2026
Scope
This policy applies to professional services booked with Flowcore Advisory Co., Ltd., including branch performance reviews, multi-unit comparisons, field visit reports, and quarterly review facilitation.
Deposits
A 50% deposit is required upon signing the scope letter for review engagements. Facilitation sessions require full payment seven days before the session date. Deposits are applied to the total engagement fee.
Cancellation by client
More than fourteen days before scheduled site visit or session: Full deposit refund minus NT$3,000 administrative fee, or credit toward a rescheduled engagement within six months.
Seven to fourteen days before: 50% of deposit retained; remainder refunded or credited.
Fewer than seven days before: Deposit non-refundable. If work has not started, we may offer credit at our discretion.
After site visit has begun: No refund of fees for work completed. Partial refund may be considered only if we fail to deliver agreed deliverables.
Rescheduling
One free reschedule is permitted if requested at least seven days before the original date. Additional reschedules incur NT$5,000 per change to cover reviewer calendar coordination. Rescheduling within seven days is treated as a cancellation and rebooking.
Cancellation by Flowcore
If we must cancel due to illness, travel disruption, or force majeure, we offer a full refund or priority rescheduling at no extra cost. We will notify you as soon as possible.
Non-refundable items
- Travel and accommodation expenses already incurred on your behalf
- Rush delivery fees if the report has entered drafting
- Third-party venue or equipment costs booked per your instruction
No-shows
If our reviewer arrives on site and branch access is denied or key personnel are unavailable without prior notice, the visit is charged as completed and no refund is due. We will document the no-show in writing.
Work already started
Once interviews and observation have occurred, the on-site portion of the fee is non-refundable even if you later cancel the report delivery (which we would not normally permit under contract).
Refund process
Approved refunds are processed within fourteen business days to the original payment method. Bank transfer refunds within Taiwan typically settle within five additional business days.
Disputes
If you disagree with an invoice or refund decision, contact info@hub-flowcore.click with your scope letter reference. We aim to resolve disputes within ten business days.
Contact
Refund requests: info@hub-flowcore.click or +886 3 0000 6520. Include your company name, scope letter date, and reason for the request.